Polaris intelligently classifies student requests by urgency, type, and eligibility to reduce wait times and ensure the right support path—advisor or self-service. By prioritizing high-risk needs, it keeps students on track toward successful outcomes.
This streamlined approach enhances advisor productivity, shortens resolution times, and raises overall student satisfaction. Institutions benefit from measurable improvements in service delivery, resource allocation, and student success outcomes.
Manual, disconnected workflows are costing institutions time, consistency, and student trust.
Seamless ERP integration puts relevant student data directly in the review workflow—no manual lookups, no wasted steps.
A centralized and streamlined intake process eliminates duplicates, validates data automatically, and provides a single dashboard for accurate, real-time oversight.
Automated routing rules ensure the right advisor or team is assigned instantly—including multi-advisor cases—so nothing falls through the cracks.
Scalable communication tools with templates, branded notifications, and bulk messaging make outreach effortless and on brand.
AI-driven summaries and eligibility insights speed up reviews while ensuring data-backed, consistent evaluations across the board.
Clearer communication that is organized leads to sustained and productive student outcomes.
Centralized, streamlined intake ensures clean data, real-time visibility, and a faster path from request to resolution.
Branded templates, automated notifications, and bulk outreach keep every student and stakeholder informed—effortlessly and on brand.
Integrated student data appears in context so advisors don’t have to dig through ERP systems, saving time and improving every decision.
Student services acceleration prioritizes student needs while triaging requests system-wide. Triage requests, prioritize needs, and keep students progressing with Polaris.
Eliminates duplicate cases, validates incoming data, and provides a single dashboard for real-time visibility.
Assigns cases to the appropriate advisor or department based on configurable business rules.
Extracts student and case data directly from ERP systems, removing manual queries and data re-entry.
Supports routing and collaboration across multiple advisors when cases require shared ownership.
Enables templated emails, branded notifications, and bulk messaging to keep stakeholders informed.
Delivers case summaries and eligibility insights to expedite reviews and ensure consistent, data-backed decisions.
Student services workflows designed for clarity, speed, and consistency.
Cases are submitted through forms, email, or integrations and captured in one centralized system.
Polaris automatically validates required information and identifies duplicate cases to maintain clean data.
Configurable rules assign cases to the correct advisor or department, including multi-advisor routing when needed.
Relevant student and case data is pulled directly from the ERP, giving advisors a complete view without manual lookup.
AI generates summaries and eligibility insights to accelerate review and support consistent decision making.
Advisors communicate through branded templates, track progress in real time, and resolve or escalate cases efficiently.
Student Services
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These are real screens from Polaris — the same workspace your advisors and AI Ops team will run on. Scroll through the tour to see how a request enters the system and exits as a resolved case.
Polaris greets your team with the LightLeapAI sign-in. Configure SAML, OIDC, Okta, Google, or Azure AD; route by email domain; and arrive in the workspace with the right roles already attached.
Open requests, response time, SLA compliance, AI operations, the volume trend, agent scoreboards, and service health — all on the home screen. Polaris answers "how is the front desk doing right now?" in two seconds.
Build templates from incoming-email patterns and AI matches; route to the right team; set priority; trigger notifications. Toggle a rule on or off without redeploying anything — the runtime picks it up live.
Polaris ships a library of agent templates — Emergency, Billing, Security Alert, Medical Records, Admissions Auto-Reply — each scoped to specific products, guarded by confidence thresholds, and switchable into autopilot once you trust them.
When a request needs more than a reply — when it needs a script, a policy update, a Powerpoint — Polaris gives you a board, a list, and a roadmap so the work doesn't fall off a sticky note.
Email (Gmail / Outlook / IMAP), phone (Twilio), SMS (Twilio MessageBird), live chat, web form, WhatsApp, and a generic webhook — every channel funnels into the unified Polaris inbox so a student gets one consistent answer.
Total requests, average response, SLA compliance, resolution rate. Slice by service, by staff, by week. Polaris turns the question "how are we actually doing?" into a chart you can hand a board.
Choose SAML, OIDC, or password fallback; pin email domains so users get routed to the right tenant; require MFA for staff. Compliance starts at the door.
Appointments, deadlines, follow-ups — Polaris keeps the team's clock in the same workspace as the queue. Month, Week, Day — and a one-click new event.
Team, Channels, Services, Routing Rules, Analytics, Single Sign-On, Organization, AI Agents — a settings page that doesn't make you scroll. Configure the platform without leaving the platform.
Bring your inboxes, point the routing rules at your services, and watch Polaris triage, draft, and resolve while your team focuses on the conversations that need a human.
Light Leap AI completely transformed our admissions process for Rising Scholars. What once took weeks of manual paperwork is now efficient, accurate, and lets our staff focus on what matters most. We’re truly happy with the results and excited to grow our partnership.
Clint Cowden
Assistant Superintendent/Vice President of Instruction & Student Services, Palo Verde College
We have been working with the N2N team for some time now and couldn’t be happier with their service and expertise. They’ve surpassed all our expectations.
Cem Erdem
CEO, AuguSoft Inc.
LightLeapAI virtually eliminated our fraudulent enrollment problem overnight, giving us real students, renewed faculty trust, and renewed hope for our college’s future. We’re truly grateful for their swift and effective partnership.
Dr. Jeannie Kim
President, Santiago Canyon College
The new fraud detection product doubled our ability to stop fraud, saves our teams time, and makes sure aid reaches real students. Integration was easy—even skeptics are now convinced. The product truly speaks for itself.
Dr. Jory Hadsell
Vice Chancellor of Technology, Foothill-De Anza Colleges
LightLeapAI automated our student services process, saving staff time, closing equity gaps, and ensuring students get quick access to the support they need. Our managers now respond instantly, making a real difference for our students.
Dr. Seher Awan
President, Mission College
I know how hard N2N team has worked to get us into position for the MyPath go-live. Please know we understand and respect the sacrifice of the N2N team to move BU forward.
Lee Johnston
Associate Vice Chancellor of Information Technology Services, Brandman University
Banner (R) Registration is a complex process and our system used to crash during critical registration periods. N2N's team assisted my campus with Performance testing the System and helped us create a reliable infrastructure for years to come.
Mia He
Director of Enterprise Systems, Wentworth Institute of Technology
The launch of the Brandman CBE Program is formally underway. I want to express appreciation to you and the N2N team for your leadership, commitment and good efforts to get us this far on our journey. Congratulations and many thanks, Kiran and team.
Phil Doolittle
Chief Financial Officer, Brandman University
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