LightLeapAI® Subprocessors
Subscribe to change notifications — Subscribers receive notice at least 30 days before a new Subprocessor or support location is added (DSA Terms Section 7.2).
Subprocessors
| Subprocessor | Function | Data processed | Location | Modules |
|---|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting, storage, backup, logging, and monitoring | All Customer Data | U.S. (us-east-1, N. Virginia); Canada (ca-central-1, where elected) | All |
| Amazon Web Services, Inc. (Amazon Bedrock) | AI model inference | Content submitted to AI features. Not stored by Bedrock and not accessible to model providers; not used for training. | Same as hosting region; inference restricted to that region | All AI features |
| Amazon Web Services, Inc. (Amazon Textract) | Document OCR | Documents submitted to Prism | Same as hosting region | Prism |
| Socure, Inc. | Identity verification | Identity verification information | U.S. | Orion |
| Google LLC (Google Workspace) | Email, including email sent to LightLeapAI® agents and inboxes | Email content, attachments, and addresses | U.S. | All; Meridian and Polaris inboxes |
| Freshworks Inc. (Freshdesk) | Support case management | Support communications, and Customer Data included in tickets | U.S. | All |
| Atlassian Pty Ltd (Statuspage) | Service status notifications | Subscriber names and email addresses only; no Customer Data | U.S. | All |
IAL2 Compliance Matrix
Updated quarterly.
| Provider | Certification | Assessor / program | Valid | Last verified |
|---|---|---|---|---|
| Socure, Inc. | NIST SP 800-63 IAL2 | Kantara Initiative | May 30, 2025 – May 31, 2028 | 2026 (annual reaffirmation) |
Support Personnel Locations
See DSA Terms Section 3.5.
| Function | Countries |
|---|---|
| Implementation | United States only |
| Support (account access to resolve requests) | United States, India |
Change log
| Date | Change |
|---|---|
| November 7, 2026 | Initial publication |
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